Frequently asked questions and Frequently experienced difficulties - Revision history

Vrbovska: /* How do I upgrade the firmware on my scanner? */

2019-12-16T14:37:59Z

‎How do I upgrade the firmware on my scanner?

Juranek: /* FED */

2019-03-19T09:16:40Z

‎FED

Juranek: /* FED */

2019-03-08T10:19:22Z

‎FED

Juranek: /* FAQ */

2019-03-08T09:20:50Z

‎FAQ

Juranek: /* FAQ */

2019-03-07T09:22:37Z

‎FAQ

Juranek: /* FAQ */

2019-03-04T09:18:52Z

‎FAQ

Juranek: /* Is it possible to get a RGB pointcloud instead of a Grey-scale pointcloud? */

2019-02-20T15:20:44Z

‎Is it possible to get a RGB pointcloud instead of a Grey-scale pointcloud?

Juranek: /* I received a Motion-3D camera and I am not able to get it working */

2019-02-20T15:20:02Z

‎I received a Motion-3D camera and I am not able to get it working

Juranek: /* A utility program provided by Photoneo changes the settings as expected, but does not save them permanently to the scanner */

2019-02-20T15:19:40Z

‎A utility program provided by Photoneo changes the settings as expected, but does not save them permanently to the scanner

Juranek: /* A utility program provided by Photoneo changes the settings as expected, but does not save them permanently to the scanner */

2019-02-19T09:42:37Z

‎A utility program provided by Photoneo changes the settings as expected, but does not save them permanently to the scanner

@@ Line 90: / Line 90: @@
 === How do I upgrade the firmware on my scanner? ===
-This method only works with PhoXiControl release candidate v1.2.3 or higher and with scanner firmware v1.2.1 or higher. DO NOT USE THIS GUIDE, if your firmware version is lower than v1.2.1 (If you would like to upgrade firmware lower than v1.2.1 contact us at support@photoneo.com)
+'''Please contact [mailto:support@photoneo.com support@photoneo.com] for information about firmware update.'''
-;1) Contact us at support@photoneo.com and we will provide you with a .deb file, this is the installer for the firmware.
+Although PhoXi Control 1.2.14 has a functionality for firmware update handled by the user, currently it is reserved only for testing and development purposes. All firmware updates should be handled by qualified personnel.
 === How do I connect multiple scanners to one computer? ===

← Older revision		Revision as of 09:16, 19 March 2019
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	The error is caused by the method "isAcquiring" and the development team is working on fixing this bug.		The error is caused by the method "isAcquiring" and the development team is working on fixing this bug.
	However, this warning message does produce any incorrect results. For now, Photoneo recommends to not worry about it.		However, this warning message does produce any incorrect results. For now, Photoneo recommends to not worry about it.
		+
		+	=== I cannot use debug feature when running a localization SDK code. ===
		+
		+	Unfortunately, the debug mode is not included in the installation. The main reason for this is because running the code in debug mode with the debug libraries is incredibly slow on windows. Moreover, the debug libraries are very large and would make Localization SDK software much larger.
		+
		+	Running Debug with the release libraries is not possible on windows, because they are not binary compatible. It is possible to do this on Linux however.
		+	To overcome the slowness of the Debug libraries on windows, Photoneo recommends running the code in the configuration RelWithDebInfo. This will allow access to the debug features of visual studio in software development. You can download the modified SDK Examples that include this option [http://photoneo.com/files/codes/SDK_Examples_RelWithDebInfo.zip here].

← Older revision		Revision as of 10:19, 8 March 2019
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	For further information and assistance please contact Photoneo at [mailto:support@photoneo.com support@photoneo.com].		For further information and assistance please contact Photoneo at [mailto:support@photoneo.com support@photoneo.com].
		+
		+	===I get the following errors when running a localization SDK code. ===
		+
		+	[[File:errorwindow.png\|1100px]]
		+
		+	The error is caused by the method "isAcquiring" and the development team is working on fixing this bug.
		+	However, this warning message does produce any incorrect results. For now, Photoneo recommends to not worry about it.

@@ Line 134: / Line 134: @@
 The manual for the Robot Camera Calibration Tool can be downloaded [http://photoneo.com/files/manuals/Robot_Camera_Calibration_User_Manual_EN_v2.pdf here.]
 It contains step-by-step instructions on how to use this program.
 == FED ==

@@ Line 130: / Line 130: @@
 [http://photoneo.com/files/utils/Extract_transformation.zip Here], you can download a utility that will allow you to extract the desired transformation matrix.
 The utility also contains the source code. To run the utility input the scanner ID into the file \Release\Scanner_ID.txt and run \Release\Extract_transformation_Release.exe, the result will be saved to \Release\result.txt.
 == FED ==

@@ Line 125: / Line 125: @@
 You can download [http://photoneo.com/files/utils/connection_utility.zip this] utility, which will allow you to run PhoXi Control and automatically connect to one specific scanner.
 Please follow the readme.txt. The utility uses the PhoXi API and the source is included in the .zip file.
 == FED ==

@@ Line 88: / Line 88: @@
 If a customer is interested in any of these options, both of them will have to be discussed internally at Photoneo.
 Whether Photoneo will be able to calibrate an external color camera (option (1)) or produce a customized scanner (option (2)) for the customer will depend on his/hers specific application and on the potentiality of collaboration between Photoneo and the customer. This is handled by the Sales department of Photoneo and can be contacted at  [mailto:sales@photoneo.com sales@photoneo.com].
 === How do I upgrade the firmware on my scanner? ===

@@ Line 219: / Line 219: @@
 The Motion3D-cam requires it own version of PhoXi Control,
 you can download the windows version here [http://photoneo.com/files/installer/PhoXi/1.3.0-cam-alpha/PhotoneoPhoXiControlInstaller-1.3.0-win64-3dCam-@.exe here]
-and the ubuntu version [http://photoneo.com/files/installer/PhoXi/1.3.0-cam-alpha/PhotoneoPhoXiControlInstaller-1.3.0-Ubuntu16-gcc55-3dCam-@2610ddf.run here]
+and the ubuntu version [http://photoneo.com/files/installer/PhoXi/1.3.0-cam-alpha/PhotoneoPhoXiControlInstaller-1.3.0-Ubuntu16-gcc55-3dCam-@2610ddf.run here].
 Photoneo also recommends having an up-to-date driver on your graphics card and an original driver provided by the card manufacturer.

← Older revision		Revision as of 15:19, 20 February 2019
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	Now the changed setting will be saved and applied to '''ALL''' profiles.		Now the changed setting will be saved and applied to '''ALL''' profiles.
		+
		+	=== I received a Motion-3D camera and I am not able to get it working ===
		+
		+	The Motion3D-cam requires it own version of PhoXi Control,
		+	you can download the windows version here [http://photoneo.com/files/installer/PhoXi/1.3.0-cam-alpha/PhotoneoPhoXiControlInstaller-1.3.0-win64-3dCam-@.exe here]
		+	and the ubuntu version [http://photoneo.com/files/installer/PhoXi/1.3.0-cam-alpha/PhotoneoPhoXiControlInstaller-1.3.0-Ubuntu16-gcc55-3dCam-@2610ddf.run here]
		+
		+	Photoneo also recommends having an up-to-date driver on your graphics card and an original driver provided by the card manufacturer.
		+	Please also note, that the Motion-3D camera is shipped with a protective lens cover. Please keep the cover as it can be useful in the future.
		+	It is also important to bear in mind, that at the current state of affairs Photoneo provides only engineering samples of the Motion-3D camera. Therefore, the processes are not yet finished and there is no manual for it.
		+
		+	For further information and assistance please contact Photoneo at [mailto:support@photoneo.com support@photoneo.com].

@@ Line 209: / Line 209: @@
 do the following:
-'''1) Select the profile <NON-SELECTED>, then run the desired utility, then press any key (for example 1) and then press enter. Finally click the "Set and Store" button. '''
+'''Select the profile <NON-SELECTED>, then run the desired utility, then press any key (for example 1) and then press enter. Finally click the "Set and Store" button. '''
 [[File:Utility_guide.png|1100px]]
 Now the changed setting will be saved and applied to '''ALL''' profiles.